Blended Learning Program Management

Work Experience: Blended Learning Program Management

Client: EF Education First, Ningbo, China

Dates: May 2017 to March 2023

My Role

As Production Manager at EF Education First, I managed a portfolio of training programs that included eLearning, instructor-led training, on-the-job tasks, and project-based learning. I was the principal owner (most notably of two leadership development programs) and played a multifaceted role that included:

• • Strategic Planning: Ensured effective design, delivery, and evaluation of training to align with organizational goals.

  • Training Design: Created instructor-led sessions, job aids, ad on-the-job tasks.

  • Learning Path Development: Built role-specific paths, linking promotions to professional development milestones.

  • eLearning Integration & Support: Integrated existing eLearning into blended-learning programs. Supported learners by providing guidance, resources and technical assistance.

  • Management: Oversaw a team of trainers and content developers, ensuring high-quality instruction and strong  performance outcomes.

  • LMS Administration: Managed access, tracked progress, and trained managers on the usage of iKnowEF (a proprietary LMS) and Motivis Learning.

Results

The success of these programs fueled our expansion to eight locations. I can't share internal data, but here's a high-level overview of the impact these training programs on our operations: 

• Built a Top Quality Management Team: The two leadership development programs produced a surplus of certified managers. All locations were consistently fully-staffed with directors and team leads, even during periods of regulatory and Covid-related disruption.  

• Ramped Up Training of Front-Line Staff: We used this new generation of leaders to build a robust training and support system for front-line staff. Our team was recognized at the national level for delivering an unmatched level of classroom observations and developmental support for teachers. 

• Maintained Quality During Expansion: During a period of rapid growth, our ability to remain staffed with trained and certified managers helped maintain student test scores well above national benchmarks, even as student numbers increased dramatically. 

• Delivered Results Despite Disruption: During an abrupt transition to remote work, our front-line staff reported strong satisfaction with training received, far above the national average. Job performance was above national benchmarks before, during, and after the remote work period. 

Gallery

All materials are shared with the permission of my former employer. Only partial excerpts are included, with proprietary details obscured, removed, or altered.